Sarah Bosett manages I’ve Got Time, a lifestyle and solution provider for busy executives. As part of their many and diverse services, I’ve Got Time’s busy concierges spend a lot of time on the road, and undertake activities that are very diverse.
With staff undertaking activities ranging from organising your dry cleaning to getting your car repaired, the flexibility of Field Connect is a major drawing point for Sarah. As Sarah puts it, “The intuitiveness of the interface, it’s simple and effective capabilities, and the flexibility to tailor the product to our company’s needs” were all important in their decision to use Field Connect.
Prior to using Field Connect, Sarah had been trying to use SugarCRM to manage the business, but had found that this software had not suited her business. Sarah got in contact with us, and a few weeks later was up and running.
Sarah tells us that while she was already confident that Field Connect was the right product for them, she was impressed that the implementation was done so “efficiently, thoroughly, and with a true understanding of our company’s needs and requirements, with continued support to ensure a seamless and trouble free transition to the new system”.
One of the greatest benefits for I’ve Got Time was that their end of month processes were cut from days of work, to a matter of hours. They also now have a greater level of communication between staff and field workers, yet there has been a reduction in the number of phone calls.
We are now very proud to hear the glowing recommendation that Sarah gives Field Connect. “We think Field Connect is awesome! Our business is 100% improved, and continually improving as further functionalities are developed and are made available in Field Connect”.
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